I. GENERAL PROVISIONS
The access to and use of saff.beauty (“the Website”) is governed by the current General Conditions. By visiting, using and making orders on the Website, you automatically confirm that you are acquainted with these conditions and that you consent to them. In case you disagree with our General Conditions, please do not use our Website.
This website, as well as all the information contained within it is owned, managed and maintained by SAFF BEAUTY EOOD (the Company), headquartered in Bulgaria, Botevgrad municipality, Trudovetz village, 19 Hristo Botev Str., postal code 2160, Company Identification Number (UIC): 203981304. If you need further information, please get in touch with us through the contact form on the Website.
Access to the Website and its use, including the loading of pages, communication with saff.beauty and the social media resources, as well as the making of purchases is performed by users for entirely personal purposes and should not be linked to any commercial, business or professional activity.
The Company does not take responsibility for the use of the Website and its contents by any of its users, which does not comply with the laws and regulations of the Republic of Bulgaria. In case of malicious action on your part, you may be held liable for providing incorrect, false or misleading information or data, concerning third parties, as well as any other fraudulent use of such information or data.
The current General Conditions may be partially amended or completely changed and updated by the Company. The changes come into force upon their publication on the Website, without express notice being given to the users by the Company. The date of the last amendment is stipulated at the end of the current page.
II. PRODUCTS ORDERING
The products offered by the Company are sold directly by it and may be ordered from the online store on this Website.
It is necessary to choose one or a few products from the catalogue on the Website and press the “Add to cart” button in order to add a product to the shopping cart.
When following the order steps, at the last one, you must fill in your personal data and shipping details.
The order is deemed valid when the Company receives your request electronically, together with your data and the order information is confirmed.
The Company reserves the right not to process orders when they are incomplete or inaccurate or when the products are no longer available (in stock). In this case, the Company will notify you via email that the fulfilment of your order is not possible and explain what the reasons for this are. The Company will inform you about the absence of the products from the order within ten (10) days of the day it was received.
The order information will be saved in our database for the time it takes to process and fulfil it or for the length of time, envisioned by the law.
By sending in your order you agree to the current conditions and oblige yourself to comply with them. In case you do not agree to any of the conditions, please, do not send in your order for purchase of products from the Website.
After you have sent in your order, you will receive a confirmation for its receipt on your email.
Discount codes are personalized codes, which allow you to take advantage of discount on your purchases through the online shop on the Website. Discount codes cannot under any circumstances be exchanged for money.
III. WARRANTY AND PRODUCT PRICES
The Company offers luxury, high-quality products. Their main characteristics are indicated and described in each product page.
The product prices are subject to change. You must check the final price before making your order to the Company, no matter what your chosen order method might be.
Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.
In case of payment by credit card or debit card, all details (for example, card number or expiration date) will be sent by encrypted protocol to the corresponding bank which provides remote electronic payment services, without third parties having any access to them. Such details will not be used by the Company except for performing the procedure relevant to your purchase or issuing refunds in the case of returns, in compliance with the exercise of your right to return products purchased, or for reporting cases of fraud to the police.
V. PRODUCTS DELIVERY
The shipping cost is fixed for every shipping zone, as follows:
– Zone 1: Austria, Croatia, Czech Republic, Estonia, Germany, Greece, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia – €6
– Zone 2: Cyprus, Belgium, Denmark, Finland, France, Ireland, Italy, Luxembourg, Malta, Netherlands, Portugal, Spain, Sweden – €9
Every order over €150 gets free delivery.
– Zone 1: 2-5 working days
– Zone 2: 3-7 working days
Non-working day orders will be processed and fulfilled on the first working day.
VI. ORDER CANCELLATION. PRODUCTS RETURN
According to the Consumer Protection Act, you may take advantage of your right to return the goods you purchased with no penalties and no obligation to cite a reason for the return. You may return the products within a period of fourteen (14) days of the date you received the product on. To do this you must state your desire to return the product in written form by contacting the Company at email@example.com.
Upon order cancellation and products return, all amounts will be refunded in the same way in which they were received. In case of payment by debit/ credit card, the refund will be sent within 30 days by reverse transaction to the payment card. The refund time will also depend on the policy of the company that issued the card.
The products must be returned unused, unopened and in full volume, in their original packaging. In case you would like to return a set, it must include all its separate components and each of them must correspond to the integrity conditions described above.
In case all above mentioned conditions are met, the Company will refund the full amount for the returned products, except the shipping costs (if any) and the costs for return and/or resend any products – all of the return and/or resend shipping fees are paid by the customer. All amounts will be refunded in the same way in which they were received – by reverse transaction to the payment card.
The returned products must be sent back to the Company within seven (14) days of the date when you stated your wish to return them in writing in accordance with the above-mentioned conditions. The Company does not accept Cash on Delivery shipments!
After the Company receives the returned products and checks that they correspond to all requirements, you will receive an email confirmation that the returned products have been accepted.
You will be notified in case the products do not correspond to the conditions of return. In this case, you may choose to have the products returned back to you and you will need to cover the postage expenses. If you refuse, the Company reserves the right to keep the returned products and the sum payed for them.
Please, keep in mind that all duty, taxes and fees (if any), which you paid for the delivery of the purchased products will not be refunded.
VII. CONFIDENTIALITY AND PERSONAL DATA
The Company strives to improve the technical and organisational capabilities of the Website, by applying security measures, in order to prevent unauthorised use of or access to data, as well as to limit the risks of dissemination, destruction and loss of data and confidential information of the users of the Website, and to avoid unauthorised and illegal access to such data and information.
The Company adopts and publishes a Personal Data Protection Policy, which you can acquaint yourself with here.
VIII. INTELLECTUAL PROPERTY
SAFF BEAUTY EOOD is the exclusive owner of the “SAFF” trademark and any other mark, containing the word “SAFF” as well as the domain name “saff.beauty”. The Company has exclusive rights for the use of its own trademarks. It is prohibited to use these trademarks for other products or services without the explicit consent of SAFF BEAUTY EOOD.
The content of the Website, including, but not limited to photos, illustrations, videos, files, pictures, logos and all other materials, published in any format, including menus, parts of websites, graphics, colours, patterns, instruments, fonts, Website design, diagrams are protected by copyright and any other intellectual property rights of the Company and the respective right holders. Partial or complete reproduction of the Website or its contents, regardless of its form, is prohibited without the express, written consent of the Company.
The Company holds the exclusive right to permit or prohibit any reproduction (regardless of whether it is direct or indirect, temporary or permanent or for any other reason or in any other way, partially or completely) of the Website and its contents. Using such copies is permitted only for legal purposes and in accordance with copyright and other intellectual property rights of the Company and the authors of the work, published on the Website.
Last update: 11.02.2022